I can't view the eligibility report.

To trouble shoot this issue, just close the eligibility window and reopen it. Then, try clicking on the report you want to view. If this still does not work, refresh the page and try again.

You should be able to click on any of the reports to open and view the report.

Patient is eligible, but it shows inactive.

The most common reason for this issue is that this payer does not support real time eligibility and it must be checked through the payer's portal directly. You can still record a manual eligibility check in the system.

If this is the error, you will see that the type of eligibility report is ERROR, and if you click to view you will see the message that this payer ID does not support electronic checks.

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